Policy on Returns for Online E-Books
We work hard to ensure your complete satisfaction with the e-books you purchase from our website. Please note, however, that owing to the nature of digital content, our e-book return policy is as follows:
Refunds for Duplicate Purchases: If you inadvertently purchase the same e-book more than once, please contact our customer support team within 48 hours of the purchase with the required information. We will evaluate your request and issue a refund for the duplicate transaction.
Refunds for Technical Problems: If you encounter technical difficulties accessing or downloading the e-book file that prevent you from savouring the content, please contact our customer support team within seven days of your purchase. We will investigate the situation and provide support. If the issue cannot be resolved, we may offer a refund.
Refunds for Inaccurate or Misleading Descriptions: If you find that the content of the e-book significantly deviates from the description provided on our website, please contact us within seven days of the purchase. If the discrepancy is discovered to be valid, we will issue a refund.
Due to the digital nature of e-books, we do not typically offer refunds for changes of mind or personal preferences. Before purchasing, we provide thorough descriptions, samples, and previews to help you make an informed decision.
No Refunds for Completed Downloads: Once the e-book file has been effectively downloaded, we cannot offer refunds. Before completing the download, please examine the product details and ensure that the e-book is compatible with your devices.
To request a refund or report any problems with your e-book purchase, please contact our customer support team with the relevant order information and a thorough description of the issue. We will evaluate each request individually and work toward a satisfactory resolution.
Please be aware that our return policy may be affected by local consumer protection regulations, which can vary by jurisdiction. If you purchased the e-book from a third-party retailer, their return policy may instead apply.
We are committed to addressing any concerns you may have regarding your e-book purchase because we value your contentment. Our customer service team is available to assist you and ensure that you enjoy using our services.
Need help?
Contact us at [email protected] for questions related to refunds and returns.